Shipping

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Where we ship

We ship worldwide, and shipping is free on every order. There's no minimum spend and no surcharge at checkout — the price you see on the product is the price you pay. Orders are dispatched from Australia.

A small number of destinations are unavailable because of sanctions or carrier restrictions. If your country doesn't appear at checkout, that's why — email us and we'll tell you honestly whether we can get a parcel to you.

Cost & delivery times

Remote and regional areas may take longer. Delivery estimates are provided by the carrier and are not guaranteed. International parcels can be held in customs, which is outside our control.

Customs, duties & import taxes

Shipping is free, but we can't pay your country's import charges. Some destinations apply duties, GST/VAT or a customs handling fee on arrival, and these are set by your government, not by us. Any such charges are the responsibility of the recipient and are payable directly to the carrier or customs authority.

If a parcel is refused or abandoned at customs and returned to us, we'll refund the price of the goods less any return costs we incur.

Dispatch

Orders placed before 2pm AEST on a business day are usually dispatched the same or next business day. Orders placed on weekends or public holidays are dispatched the next business day.

Tracking

You'll receive a confirmation email when you order, and a tracking number by email once your parcel ships. If you haven't received tracking within 3 business days, contact us.

Incorrect addresses & failed delivery

Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect address or an uncollected delivery, we'll re-send it once you cover the return and re-delivery postage.

Lost or damaged parcels

If your order arrives damaged, or tracking shows no movement for 10 business days, contact us and we'll investigate with the carrier and make it right.